Effective Date: 01/07/2026
Last Updated: 01/07/2026
Welcome to SahyogGuru, an online crowdfunding platform operated by Child Healthcare & Educational Foundation ("Foundation", "we", "our", or "us"). This Refund Policy explains the circumstances under which donations made through SahyogGuru may or may not be eligible for a refund.
By making a donation through SahyogGuru, you acknowledge that you have read, understood, and agreed to this Refund Policy.
SahyogGuru is a crowdfunding platform that facilitates voluntary donations for genuine charitable and humanitarian causes. Since donations are generally transferred to beneficiaries or reserved for approved campaigns, refunds are limited to specific situations outlined in this Policy.
All donations made through SahyogGuru are voluntary contributions made by donors in support of a campaign or charitable cause.
Once a donation has been successfully processed and allocated, it is generally considered final and non-refundable, except in the circumstances specifically mentioned in this Policy.
A refund request may be considered under the following circumstances:
If a donor accidentally makes the same donation more than once due to a technical error or user mistake, SahyogGuru may review the request and process a refund for the duplicate transaction after verification.
If a donor mistakenly donates an incorrect amount due to an input error and informs SahyogGuru promptly, the request may be reviewed before funds are released to the beneficiary.
If a payment fails but the donor's bank account is debited, the refund process will generally be handled by the payment gateway or the donor's bank.
Where necessary, SahyogGuru will assist the donor in coordinating with the payment service provider.
Refunds may be considered where payment has been affected due to:
Subject to successful verification.
Refunds will generally not be provided in the following situations:
If a campaign is cancelled before funds are released, SahyogGuru may, after reviewing the circumstances:
The appropriate course of action will depend on the stage of the fundraising process and applicable legal requirements.
If a campaign is suspended or removed due to suspected fraud, forged documentation, or misuse of the Platform:
Each case will be assessed individually.
Requests received after this period may still be reviewed but may not be eligible for a refund if the funds have already been released or circumstances no longer permit recovery.
To request a refund, please contact our support team and provide:
Incomplete requests may delay the review process.
Every refund request is reviewed individually. The review may include:
Submission of a refund request does not guarantee approval.
The actual credit timeline depends on:
SahyogGuru is not responsible for delays caused by third-party financial institutions.
Approved refunds will generally be processed through the original payment method used for the donation.
Where this is not possible, SahyogGuru may contact the donor to determine an appropriate alternative method, subject to verification.
Any charges deducted by banks or payment gateways that are outside the control of SahyogGuru may not be refundable unless otherwise required by law or agreed by the payment service provider.
SahyogGuru is not responsible for delays or failed refunds resulting from:
Donors are responsible for ensuring that the information provided is accurate.
Submitting false, misleading, or fraudulent refund requests may result in:
Child Healthcare & Educational Foundation and SahyogGuru shall not be liable for refund delays caused by:
We reserve the right to modify this Refund Policy at any time to reflect operational, legal, or regulatory changes.
The updated version will be published on the Platform with the revised "Last Updated" date.
Continued use of SahyogGuru after such updates constitutes acceptance of the revised Refund Policy.
If you have questions regarding this Refund Policy or wish to request a refund, please contact us: